Frequently Asked Questions

We offer flexible and transparent options adapted to each stage of your musical career. There are no hidden costs, ghost commissions, or commitment contracts.

• PRO ($29 USD per year): 1 Artist with unlimited releases of singles and albums. You keep 100% of your net royalties. ARTIST includes self-service support and delivery tools.
• PRO ($59 USD per year): 1 artist with unlimited releases, assisted onboarding and release guidance.
• LABEL ($79 USD per year): Unlimited multiple artists with unlimited releases. You keep 100% of your net royalties. Designed for managers, collectives and labels with priority team support and centralized catalog management.

You can upgrade or downgrade your plan at any time directly from your control panel or by contacting technical support.

Your music stays in stores forever. At DISTROM we guarantee the permanence of your catalog and apply a strict No Takedowns policy due to inactivity. If you decide to cancel your annual subscription or not renew it, the songs you already uploaded will remain online, accumulating streams and generating royalties in your favor (under the same percentages of your plan). The only restriction of not having an active plan is that you will not be able to upload new music until you reactivate it.

It depends on the status of your release. If your release has not yet been accepted and processed by the digital platforms (DSPs), we can cancel it and, if applicable, request a refund from our Accounting team. However, once a release has been accepted by the DSPs, whether it is already live or still on hold pending final approval, we can no longer issue a refund. At that point removing it requires a takedown, which can negatively affect your catalog's history and our distribution standing with the platforms.

By submitting a release and accepting our Terms and Conditions, you agree to this policy. Chargebacks or payment disputes filed for a release that was already accepted/processed by the DSPs will be contested by DISTROMASTERS with the card issuer or payment processor, using these Terms and your release records as evidence.

Your release is usually visible on major stores and streaming platforms like Spotify and Apple Music within a period of **2 to 5 business days** after being approved by our team.

However, to guarantee that your content has an appropriate pre-save campaign and to enable submissions to editorial playlists (pitching), we advise you to plan and upload your music **at least 14 days in advance**.

Your music will reach more than 150 global platforms for streaming and digital sales, including:

• Spotify, Apple Music, iTunes, YouTube Music
• Amazon Music, TikTok, Instagram, Facebook
• Deezer, Pandora, SoundCloud and many more

Your music will reach a global audience from day one.

The process is very simple. You only need to complete the application form on our main page. After your profile is approved, you will have access to your dashboard where you can start adding and distributing your content.

→ Click here to start your registration

DISTROMASTERS is a self-service music distributor, not a record-label application program. You keep control of your rights and use the platform to distribute independently. Distribution does not include or guarantee a recording agreement.

Absolutely. DISTROM is designed for record labels to manage multiple artists from a single account. This allows you to distribute the music of all your artists efficiently and centrally, with total control of royalties and reports.

For advanced B2B solutions, check out our Label Services.

If you forgot your password, go to the login page and select "Forgot my password?". Follow the email instructions to reset it.

We recommend activating two-factor authentication (2FA) for greater account security.

Eligible releases can opt into YouTube Content ID, TikTok, Instagram and Facebook monetization. The rights holder must confirm eligibility and exclusivity. This optional service retains 15% only of attributable revenue; core distribution royalties remain 100% yours.

If you detect an error in your content, contact us immediately through the support form. A member of the team will help you resolve any issues related to your release.

Note: Not all platforms guarantee the acceptance of retroactive changes after publication.

You receive your earnings directly and transparently. You can request withdrawals via bank transfer directly to your account as soon as you reach the minimum accumulated balance of $100 USD. The entire process is structured to provide you with maximum speed, transparency, and convenience.

After you start generating revenue, you will have access to a comprehensive dashboard with detailed information on streams, downloads, and royalties. You can also export all your reports.

Important: It can take 2 to 3 months before earnings are reflected in your account, as each platform has its own reporting schedule with an average delay of ~2 months from the actual date of stream/purchase.

Yes. When submitting your content for distribution you can activate pre-saves or pre-orders. To use this feature you must set a release date at least 3 to 4 weeks in advance.

Spotify for Artists is a tool that allows musicians, labels, and distributors to optimize their Spotify experience: audience analytics, profile customization, pitch to editorial playlists, Canvas uploading, and much more.

To claim your profile, visit: artists.spotify.com/claim

It is crucial to be alert to promotional services that promise playlist placements or a specific number of plays in exchange for money. Many of these services use fraudulent methods that can result in:

• Withholding or loss of royalties
• Removal of your music from platforms
• Permanent block of your artist account

Stay informed and always choose organic growth strategies to protect your music and income.

Yes, if you have the necessary rights. If you are a record label or authorized representative, you can manage the content of multiple artists from your account. It is essential to have the corresponding permissions to avoid copyright issues and guarantee that everyone involved receives their royalties.